Privacy Policy

1. Information We Collect

• Account information such as nickname, avatar, gender, birthday, profile details, user ID, and login credentials.
• Contact information for support and account recovery.
• User content including messages, images, voice interactions, reports, and feedback.
• Payment records including order details and transaction status.

2. Automatically Collected Information

• Device model, operating system, app version, language, and device identifiers.
• IP address, network type, crash logs, and security logs.
• Feature usage, room activity, moderation events, and interaction records.

3. Device Permissions

• Microphone: for voice chat and audio rooms.
• Camera / Photos: for avatars and content uploads.
• Notifications: for alerts and service updates.
• Storage: for cache and media uploads.

4. How We Use Information

• Operate and maintain user accounts.
• Provide voice chat, messaging, and app services.
• Process purchases and transactions.
• Detect fraud, abuse, and illegal activities.
• Improve product quality and performance.

5. Third-Party Services

We may use trusted third-party providers for audio services, messaging, analytics, crash reporting, payment processing, hosting, and content moderation.

6. Data Sharing

• Service providers supporting operations.
• Payment platforms for transaction processing.
• Law enforcement where legally required.
• Business transfers such as mergers or acquisitions.

7. Data Security

We use technical and organizational safeguards including access control, encryption, and monitoring to protect user data.

8. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, and maintain platform safety.

9. Your Rights

Depending on applicable law, you may request access, correction, deletion, or restriction of your personal data.

10. Account Deletion

You may request account deletion through in-app settings or by contacting support.

11. Children's Privacy

Mivo-Me&Voice is not intended for children below the minimum legal age. We do not knowingly collect personal information from children who are not permitted to use the service.

12. Child Safety and Protection

Mivo-Me&Voice is committed to maintaining a safe, respectful, and secure environment for all users.

Mivo-Me&Voice has zero tolerance for Child Sexual Abuse and Exploitation (CSAE) and Child Sexual Abuse Material (CSAM).

We strictly prohibit any content, activity, or behavior involving child exploitation, abuse, grooming, sexualization of minors, or the creation, sharing, storage, or distribution of CSAM.

To protect our community, Mivo-Me&Voice provides in-app reporting mechanisms, user blocking features, AI-powered moderation systems, and human review processes to identify and address safety violations.

Users found violating child safety standards may be permanently banned from the platform. Serious violations may be reported to relevant law enforcement authorities where required by law.

For child safety concerns, reports, or urgent issues, please contact: childsafety@miivolive.com